Privacy Policy

Introduction

Edmonton Drain Cleaning ("we," "our," or "us") operates as a lead generation service connecting homeowners and businesses with licensed drain cleaning professionals in Edmonton, Alberta, and surrounding areas. We are committed to protecting your privacy and handling your personal information responsibly in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at edmontondraincleaning.com or use our services.

Information We Collect

Personal Information You Provide

When you contact us or request services, we may collect:

• Name (first and last)
• Email address
• Phone number
• Service address (location where services are needed)
• Service requirements and details about your drain issue
• Preferred contact method and times
• Any other information you choose to provide in messages or forms

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and general location information
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

• Service Connection: To connect you with qualified, licensed drain cleaning professionals in your area
• Communication: To respond to your inquiries and provide customer support
• Service Improvement: To understand user needs and improve our website and services
• Marketing Communications: To send you information about drain cleaning services, tips, and promotions (only with your express consent as required by CASL)
• Analytics: To analyze website usage and optimize user experience
• Legal Compliance: To comply with applicable laws and regulations

CASL Compliance - Electronic Communications

In compliance with Canada's Anti-Spam Legislation (CASL), we:

• Obtain Express Consent: We will only send you commercial electronic messages (emails, SMS) if you have provided express consent by checking the appropriate consent box on our forms
• Provide Clear Identification: All our electronic messages clearly identify us and include our contact information
• Unsubscribe Mechanism: Every commercial message includes a clear and easy way to unsubscribe from future communications
• Honor Unsubscribe Requests: We process all unsubscribe requests within 10 business days
• Maintain Records: We keep records of consent for the required period

To Unsubscribe: You may unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Replying "STOP" to any text message
• Contacting us directly at info@edmontondraincleaning.com
• Calling us at (780) 709-2269

Sharing Your Information with Third Parties

We may share your information in the following circumstances:

Service Providers (Independent Contractors)

When you request drain cleaning services through our platform, we share your contact information and service details with licensed, independent drain cleaning professionals in your area. These contractors are independent businesses and are not employed by us. By submitting a service request, you consent to us sharing your information with these professionals so they can contact you and provide quotes.

Analytics and Service Providers

We use third-party service providers to help us operate our website and analyze usage, including:

• Website hosting services
• Analytics tools (e.g., Google Analytics)
• Email service providers
• SMS communication platforms

These providers have access to your information only as necessary to perform their functions and are obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website performance and functionality
• Provide personalized content and advertising

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand visitor behavior and improve our website
• Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with SSL/TLS encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and transmission protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service request information is retained for up to 7 years for business records and legal compliance
• Marketing consent records are maintained as required by CASL
• Website analytics data is typically retained for 26 months

When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for marketing communications at any time
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your information in a structured, commonly used format
• Complaint: Lodge a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada: